Oikos,
ecological product development
since 1984.

Terms of sale for companies
General terms of sale
RASI ry 1.2.2022

GENERAL TERMS OF SALE

1. SCOPE

These terms of contract apply to domestic trade between a building and interior design supply store (hereinafter referred to as the seller) and the buyer. The terms apply to warehouse trade, online trade and invoice trade. Warehouse trade refers to trade in which the goods are delivered from the seller's warehouse. Online trade refers to all digital trade. In invoice trade, the goods are delivered to the buyer directly from the supplier or manufacturer and invoiced by the seller, including other trades that are defined as invoice trades at the time of the conclusion of the contract. The application of these terms and conditions does not limit the rights of the consumer under the Consumer Protection Act.

2. CONCLUSION OF THE TRANSACTION

2.1 Offer and price

A written offer is valid for 30 days from the date of the offer, unless otherwise stated in the offer. Unless otherwise agreed, the price of the goods does not include transportation. The offer and the related images, drawings, calculations and other documents are the property of the offeror. The offeree has no right to use them to the detriment of the offeror or to provide information about them to a third party.
The prices are based on the exchange rates, VAT and other public charges on the date of the offer
independent of the seller. If there are significant changes in them by the date of delivery of the goods
, the seller reserves the right to make corresponding price changes.

2.2 Formation of the contract

In a transaction based on an offer made by the seller, the contract is concluded when the buyer has indicated that he accepts the seller's valid offer and the seller has been informed of the acceptance. Otherwise, the contract is concluded when the seller has confirmed the buyer's order. The order can be confirmed orally or in writing or by delivering the goods. 

3. OBLIGATIONS OF THE PARTIES

3.1 Delivery time

The seller is obliged to deliver the goods within the delivery time agreed with the buyer or
according to the usual delivery time.
The seller has the right, without liability for damages, to deviate from the delivery time if the delivery
is delayed:
due to an obstacle that the seller cannot reasonably overcome
due to errors in the supplier/manufacturer's delivery
due to the supplier/manufacturer's delay in delivery due to the aforementioned obstacle due to
if the fulfillment of the contract would require sacrifices from the seller that are not reasonable
in relation to the content of the contract.

3.2 Delivery terms and delivery of goods

The delivery terms shall be those in accordance with the Finnterms definitions
currently in force.
The goods are considered to have been delivered when the buyer or someone on his behalf has taken possession of the goods
or the goods have been transported to the agreed delivery location or separated for the buyer at a pick-up shop.
In invoice transactions, the supplier's/manufacturer's delivery terms and
insurance terms are followed, however, so that the seller's liability cannot be wider than the liability determined by these
terms of contract. If the buyer is not familiar with these terms,
the seller will provide the buyer with these terms upon request.

3.3 Payment of the purchase price

The buyer is obliged to pay the purchase price in accordance with the separately agreed payment terms
. If no payment terms have been agreed, the payment terms normally used by the seller shall apply.
In an invoice transaction, the payment terms must be agreed with the seller and not between the buyer and
The agreement between the supplier/manufacturer on payment terms binds the seller. Unless
the payment terms have been agreed between the seller and the buyer, the payment terms normally
used by the seller shall apply.
Any additional charges and credits that may be related to the invoice transaction
is invoiced by the seller unless otherwise expressly agreed between the seller and the buyer.
In the event of late payment, the buyer is obliged to pay the seller's interest rate at the time
and the costs of collection. The buyer is
obliged to pay the purchase price according to the contract even if the buyer neglects to receive the ordered goods in accordance with the contract.
If the buyer claims that the goods or invoice are defective and refuses to pay the purchase price, the buyer must nevertheless pay the purchase price corresponding to the defect-free part in accordance with the contract.
If the buyer fails to pay, the seller has the right to delay deliveries
until the overdue payments have been made. The agreed delivery time is then considered to have been postponed accordingly, and the buyer has no right to present any claims for compensation to the seller arising from the postponement of the delivery time or to cancel the transaction.
If the buyer does not pay his overdue debt within 14 days from the due date of the debt, the seller has the right to consider the entire remaining receivable from the buyer, even if not yet due, as immediately overdue.

3.4 Collateral

If a security has been agreed upon, the security must be provided before the goods are delivered.
The seller is entitled to demand a security for the payment of the purchase price even after this, if the seller has serious reasons to assume that the purchase price or part thereof will not be paid.
The seller is entitled to delay further deliveries until the due payments have been made or an acceptable security has been provided. In such a case, the buyer is not entitled to make claims based on the delay in further deliveries.
The seller has the right to demand a security for payment of the purchase price from the buyer before delivery if the goods are manufactured or purchased specifically for the buyer according to his instructions and wishes (special delivery).

3.5 Information about the goods

The seller is only responsible for the information provided by him regarding the use and properties of the goods.

3.6 Warranty

The goods sold have a warranty in accordance with the terms and conditions of the manufacturer or supplier. The seller's warranty must be agreed upon separately.

3.7 Packaging and transport

The seller delivers the stock goods packaged in such a way that they arrive
in normal condition. In invoice sales, the packaging method in accordance with the agreement is considered to be the usual packaging method used by the supplier/manufacturer. The seller has the right to charge the buyer any additional packaging costs that the supplier/manufacturer may charge.

3.8 Delay in delivery and complaint about delay

When there is a risk of delivery being delayed beyond the agreed delivery time, the seller is obliged to inform the buyer of this when he is aware of this.
In order to be able to claim a delay, the buyer must complain to the seller within a reasonable time after the end of the agreed delivery time.

3.9 Complaints about defects in goods

Upon receiving the goods, the buyer is obliged to check that the quantities of goods indicated on the consignment note match the order and delivery and that the goods are not externally damaged. The buyer is obliged to make a note of this on the consignment note.
If the goods have an externally noticeable defect, the buyer must immediately notify the carrier and the seller. The buyer is obliged to complain to the seller about any other defect within the time specified in the delivery document, or if no time is specified, without delay after he has noticed the defect or should have noticed it.
If the buyer has had the opportunity to inspect the goods or a sample of the goods before concluding the transaction, the buyer cannot invoke as a defect a fact that the buyer should have noticed during the inspection.
The buyer is not entitled to return the goods that are the subject of a complaint until the buyer has agreed on a possible return with the seller.

3.10 Liability for defects and delays in the goods

The seller is not liable for any indirect damage that may be caused to the buyer
by a delay in delivery or a defect in the goods. The seller's liability for delay; see also section 3.1. The seller has the right to repair the defective goods, reduce their price accordingly or replace them with a new one. The seller's liability for defects and delays in the goods is limited only to direct damage and at most to the amount that the supplier/manufacturer is obliged to compensate. The seller's liability is in all cases limited to the purchase price of the defective or delayed goods.
In the case of an invoice transaction, the supplier's/manufacturer's terms of sale regarding defects and delays in the goods shall be followed primarily, however, so that the seller's liability for defects or delays in the goods cannot be wider than the liability determined in accordance with these terms of contract.
In the case of an invoice transaction, the buyer is entitled to receive compensation paid by the supplier/manufacturer due to a possible breach of contract to the extent that the compensation relates to the damage suffered by the buyer.

4. CANCELLATION OF THE CONTRACT

4.1 The buyer's right to cancel the contract

The buyer has the right to cancel the contract if a delay or defect in the goods caused by the seller is of material importance to the buyer and the seller understood this or the seller should have understood this, and the seller has not delivered the goods or repaired the defect or delivered new goods within a reasonable time after the buyer has complained about the delay or defect in accordance with these terms and conditions and requested cancellation of the contract in writing.
However, if the subject of the transaction is a good that must be manufactured or acquired specifically for the buyer in accordance with his instructions or wishes, and the seller cannot use the good in any other way without significant loss, the buyer may terminate the transaction due to the seller's delay only if the purpose of the transaction is not substantially achieved on his part due to the delay.
If the reason for the delay is a circumstance that, according to section 3.1, the seller has the right to deviate from the agreed delivery time without liability for damages, this is not a delay caused by the seller and the buyer and seller's right to terminate the transaction is determined in accordance with section 4.4.

4.2 Seller's right to cancel the transaction

If the purchase price is not paid within the specified period or the buyer fails to cooperate with the transaction in accordance with the agreement or fails to collect or receive the goods, the seller has the right to remain in the transaction and demand payment or, unless the delay or omission is minor, to cancel the transaction.
In this case, the buyer is obliged to pay a contractual penalty of the amount of the damage suffered by the seller, however, at least 10% of the purchase price. The seller has the right to cancel the transaction even if the buyer has taken possession of the goods. The seller also has the right to cancel the transaction if, based on the buyer's notification or otherwise, the seller can conclude that the buyer's payment will be delayed in a way that would justify cancellation of the transaction.

4.3 Return of goods

The buyer has the right to return the defect-free goods only on the condition that the sales packaging is intact and the return has been separately agreed with the seller. In such a case of returning the defect-free goods, the seller is entitled to charge the buyer 10% of the purchase price of the goods and the costs incurred by the seller in returning the goods.

4.4 Force majeure

If the reason mentioned in section 3.1 of these terms and conditions prevents delivery and the delivery time is extended unreasonably for this reason, both the buyer and the seller are entitled to terminate the transaction without any liability for compensation by notifying the other party in writing.

5. OWNERSHIP AND RISK

The goods are the property of the seller until the purchase price has been paid in full.
The risk passes to the buyer in accordance with the agreed delivery terms or, unless otherwise agreed, at the latest when the seller/supplier hands over the goods to the buyer. See section 3.2.

6. DISPUTE RESOLUTION

If the parties to the contract have any disputes regarding the transaction, these terms and conditions or their interpretation, the parties shall primarily attempt to resolve the disputes through negotiations between themselves. If these disputes cannot be resolved through negotiations between the parties, they shall be resolved in the local court of the seller's domicile.